Returns / Warranty / Terms
If you are not completely satisfied with your purchase, you may return it within 30 days for a refund (less shipping). Customers are responsible for return shipping costs, brokerage fee/duty. Before returning items to us, please e-mail firstname.lastname@example.org to notify us and get your RA (Return Authorization) Number. All returns must be in brand new condition. We cannot issue refunds if bikes show signs of use.
Any import taxes or duties charged by Canada Customs on returned products will be deducted from the total amount to be refunded.
Once an item has been received at our office, it is at our discretion whether to refund or exchange the item, based on a thorough inspection. Only items determined to be unused, unmodified and unaltered will be eligible for refunds or exchanges.
Customers will be responsible for paying for their own shipping costs for returning their item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs vary depending on the country / city you are located in.
Funds will generally be refunded using the same form of payment in which the products were originally purchased. We will provide a refund via PayPal should this not be possible. Please note that we are not responsible for any fluctuation in the international currency exchange rate. International customers will receive refunds equivalent to the USD (US dollar) price at the time of purchase.
Bazooka Bikes provides its bicycle frames and forks with a five (3) year warranty against material and workmanship defects. This warranty does not cover bicycle components, parts, accessories, paint or decals, and can be void if the bicycle was improperly assembled, has been modified or has been subject to beyond normal wear and tear. This warranty does not cover return shipping to Bazooka, nor does it cover any labor involved in frame, fork or other component replacement. Product defects must be confirmed by either photograph or a professional bicycle mechanic. This warranty is valid only for original owners in the United States and Canada.
Warranty also doesn't cover normal wear and tears and tube getting punctured.
Shipping on bikes are $45 per bike within 48 Continental States and Canada.
We ship within 2-3 business days after orders are received. For US and Canada shipments, please allow 5-15 business days (depending on destination) for the bikes to be delivered as they will be shipped via ground.
Please email us the city, Province and country you want the bike shipped to, we will send you a shipping quote based on the address provided.
Customs office (or other authorities) in the destination countries may separately apply import duties, customs fees and/or other duties, fees, taxes and charges to your order. Customers are solely responsible for payment of these duties, fees, taxes and charges.
If we can be of any assistance regarding your international order, please don’t hesitate to contact us. We will be happy to answer your questions regarding international orders.
Taxes and duties
There are no import taxes in USA for orders below $800. Canadian orders will need to pay 5% GST on the total amount of the order.
All prices are in US$.
Please note that your bank / financial institution will be calculating your home currency's exchange rate equivalent to your purchase value in US$.